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Since we offer free returns or pickups, if a buyer chooses to return an item using their own shipping method, any shipping or handling fees they incur will unfortunately not be reimbursed.

At BedStory, we want you to absolutely love your new mattress — that's why we offer a 365-night sleep trial, starting from the day your mattress is delivered.If at any point during the trial you fe...

If you purchased one of our products through a third-party retailer like Amazon, Walmart, or another partner site — no worries, we're here to help point you in the right direction!For the fastest a...

We understand that the mattress cover — including the handles — may show signs of use over time. However, returns for cosmetic reasons, such as the mattress not looking new, are not accepted.Mattre...

Currently, we don’t offer a haul-away service for old mattresses. But don’t worry—there are plenty of options to get rid of your old mattress safely and responsibly. Here are some tips:✅ 1. City Bu...

Yes — for the best comfort, support, and durability, we recommend using a proper support base. BedStory mattresses work well with most foundations, including platform beds, slatted bases (with slat...

The break-in period refers to the time it takes for your body to adjust to a new mattress, or topper — and for the mattress materials to settle and perform as intended.For most mattresses, this per...

Our 365-day Free Sleep Trial applies to mattresses only.For all other BedStory products, including toppers,bed frames, mattress protectors, sofa and pillows — you're welcome to return them within 3...

We're confident you're getting one of the best mattresses out there. But if it doesn't feel quite right at first, we ask that you give it at least 4 weeks — we call this the break-in period. It giv...

We’re so glad you stopped by! At BedStory, we believe better sleep leads to a better life—and our team is here to make sure your experience with us is smooth, stress-free, and restful from start to...