I purchased my mattress from another channel (Amazon, Walmart, etc.). How do I get help with my order?

If you purchased one of our products through a third-party retailer like Amazon, Walmart, or another partner site — no worries, we're here to help point you in the right direction!

For the fastest and most accurate resolution, we recommend submitting your request directly through the website where you placed the order. Just log in to your account (e.g., Amazon or Walmart), go to your order history, and use their tools to report an issue or start a return.

This allows their team to access all the necessary details and process your request efficiently.

However, if you have your Order ID and can share the full order details with us, feel free to reach out. We'll do our best to assist you directly!