BedStory Mattress Limited Warranty (“Limited Warranty”)

General Information

We provides a limited warranty on all our mattresses, which covers defects in materials or workmanship. This warranty offers repair or replacement at our discretion. Please note that we do not provide discounts, partial refunds, or compensation outside of the terms set forth in this Limited Warranty.

• Eligible Purchasers: Only the original purchaser from an authorized retailer is covered under this warranty.
• Proof of Purchase: To validate your warranty, you must provide proof of purchase, including the purchase date and Order ID. Photos may also be requested for verification.
• Warranty Validity: This warranty applies only to new mattresses purchased directly from authorized retailers and remains valid even after the original return window expires.

How Long the Coverage Lasts

• Duration: 10 years (prorated)*
• First Year: Fully covered from the date of purchase.
• Years 2–10: Prorated at 10% based on the consumer’s billed price from the date of purchase.

*NOTES: “prorated” means the warranty provides full coverage for the first year, covering 100% of the cost. After the first year, the coverage gradually decreases over time. For example, if the warranty is prorated at 10% per year, the refund or replacement value reduces 10.00% each year, offering a smaller percentage as more time passes.

Warranty Coverage

This warranty covers the following defects in your mattress:

1. Visible Indentations: Deterioration or sagging that causes visible indentations of 1.5 inches or more, with no weight applied to the mattress.
2. Manufacturing Defects: Any manufacturing defects in the springs, materials, or fabric that cause the mattress to split, crack, or separate.
3. Seams and Fabric: Any manufacturing defects in the seams or fabric despite normal usage and proper handling.

What This Mattress Limited Warranty Does Not Cover:

• Normal Wear and Tear: Normal changes in softness, firmness, or comfort preferences.
• Physical Damage: Cuts, tears, liquid damage, stains, burns, or any other physical abuse.
• Incompatible Foundations or Bed Frames: Damage caused by using improper foundations, box springs, adjustable bed bases, or bed frames.
• Third-Party Accessories: Damage caused by the use of third-party accessories, such as bed frames, foundations, or any other products not specifically designed for use with the mattress.
• Non-Authorized Resellers: Mattresses purchased from unauthorized resellers or from “as-is,” “returned,” or “used” sales.
• Personal Preference: Any change in firmness or comfort preference is considered a personal choice and not a defect. As such, it is not covered under this limited warranty.

Replacement & Repairs

• Repairs or Replacements: We will repair or replace any defective mattress during the warranty period at no additional cost to the purchaser on the mattress itself. However, the buyer will be responsible for any shipping fees that may apply.
• Substitutions: If the product is discontinued, we reserves the right to substitute it with a comparable product of similar quality and value.
• No Warranty Extension: The warranty for replacement mattresses is based on the original purchase date and does not extend beyond the original warranty period.

Warranty Limitations

• Exclusions: The warranty excludes damage from improper use, third-party products, liquid damage, abuse, or failure to follow care instructions.
• No Liability for Health Issues: We are not responsible for any medical or health-related issues arising from the use of the mattress. For any health concerns, please consult a licensed healthcare professional.
• No Claim Escalation: If the purchaser is dissatisfied with a decision regarding the warranty claim, there is no right to escalate the issue to another representative or manager.
• Fraudulent Claims: Any fraudulent claims will result in immediate termination of warranty eligibility.

Additional Terms

• State-Specific Rights: Some states may have additional rights that apply to your warranty, which may affect the coverage provided here.
• Changes to Terms: We reserves the right to update or change this warranty at any time without notice.

Important Notes:

• Keep Your Proof of Purchase: Retain your original proof of purchase, as it is required to make a claim.
• Non-Covered Conditions: We are not responsible for any incidental or consequential damages related to the use of its products, such as health conditions or pre-existing issues.

This Limited Warranty gives the purchaser specific legal rights. You may have other rights depending on the state or jurisdiction you are in.